Refunds Policy
We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, the item must be:
- In the same condition as received
- Unworn or unused
- With all original tags attached
- In its original packaging
- Accompanied by the receipt or proof of purchase
How to Start a Return
To start a return, please contact us at:
📧 xshoeseg0@gmail.com
For any return-related questions, you can always contact us at:
📧 xshoeseg0@gmail.com
Damages & Issues
Please inspect your order upon delivery.
If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
Certain items cannot be returned, including:
- Sale items
- Gift cards
- Customized or special-order products
- Personal care items
If you have questions about a specific product, please contact us before purchasing.
Exchanges
The fastest way to get a different item is to return the original item.
Once the return is approved, you can place a new order.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, the refund will be issued to your original payment method within 10 business days.
If more than 15 business days have passed since your return was approved, please contact us at:
📧 xshoeseg0@gmail.com